How to increase the security of your account?

Remember that the account username and e-mail address should be different. We also advise you to use strong passwords. A strong password should at least consist of 8 characters and must contain a number of different characters such as upper and lowercase letters, numbers and special characters. Eac...

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How can I change my account details such as email, login, password or PIN code?

In order to change your e-mail address or username that is assigned to your account, please write to us via [email protected] Remember to include your current account username and attach a selfie photo on which you hold a document confirming your identity used during account verification and a...

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I can not log in to my account

If you do not remember the password to your account, use the "Login problems" option when logging in. Then enter your account username (not email address) and check your email - if you enter the correct username, a message will be sent to reset your password. If you forget your account username, p...

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I have a problem with Google Authenticator app

If you have any problems with Google Authenticator we recommend you to synchronize time in the application. (PLEASE NOTE: this option is only available for devices with Android system). In order to do that please open your Google Authenticator app and choose „Settings”. After that please choose „Ti...

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Can I enable multi-user access to my BitBay Pay account?

In order to enable multi-user access to your BitBay Pay account choose „Website” section from the menu on the left side and then go to „Permissions”. Enter the email address, to which will be assigned specified permissions (decide whether the person will be able to manage your store or only have re...

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