Onboarding Manager

Join our BitBay Pay team and work with a team of the best specialists to develop an innovative platform that enables payments worldwide. BitBay Pay is the fastest growing payment operator in the region, enabling the acceptance of cryptocurrencies as means of payment by store owners and e-commerce platforms. We create our solutions with the conviction that payment methods can be decentralized and our products provide a competitive advantage to our business partners. We are currently looking for a Onboarding Manager who can support our team in the office located at Kępowa Street in Katowice.

Your responsibilities as the Onboarding Manager:

  • Leading customers through the process of integration of BitBay Pay system with the client's system, involving explanations of how the system works, explaining its functionality and providing assistance in technical issues,
  • customer support in the verification process,
  • answering questions of shop owners by monitoring the mailbox and other channels of communication with the customer,
  • transaction monitoring,
  • preparation of periodic reports to complete internal procedures,
  • cooperation with the IT department in the field of customer technical support,
  • tests of new functionalities,
  • update of the marketing page in the scope of materials supporting the integration process,
  • creating instructions and materials explaining the system's operation,
  • participation in co-creating the product,
  • creating customer service procedures.

What do we offer you?

  • Employment contract,
  • co-creating of innovative products from BitBay Group,
  • the real possibility of affecting the shape of the product,
  • warm lunches at the company's expense / multisport card,
  • coffee supply!

What are our expectations for you?

  • Fluent command of spoken and written English,
  • timeliness and attention to detail,
  • ability to build lasting relationships with clients,
  • knowledge of Microsoft Office,
  • previous work experience in the electronic payments market will be an advantage,
  • familiarity with fintech and cryptocurrency markets will be an advantage.

If you have any questions, please contact us: +48505162888.

Have any questions?

We are constantly looking for gifted people to join our team. If you have any questions about current job openings or other opportunities to work with us, don't hesitate to ask.